Thank you for choosing UrbaBerry Apparel! We strive to provide a seamless and enjoyable shopping experience, including a hassle-free shipping and delivery process. Please read the following information to understand our shipping policies:
Shipping Locations:
We currently ship to select locations worldwide. During the checkout process, you will be prompted to enter your delivery address, and if we deliver to your location, it will be confirmed.
Processing Time:
Upon receiving your order, our team will process it within 1-3 business days (excluding weekends and holidays). During peak seasons or special promotions, processing times may be slightly longer, but we will always strive to get your order on its way as soon as possible.
Shipping Methods:
We work with reputable shipping partners to ensure timely and reliable deliveries. The available shipping options will be displayed at checkout, and you can choose the one that best suits your needs.
Shipping Times:
Shipping times vary depending on your location and the shipping method chosen. As a general guideline, standard shipping within the continental US typically takes 5-10 business days. International shipping may take longer, ranging from 10-25 business days, depending on the destination.
Please note that these estimates are approximate and may be affected by factors beyond our control, such as customs processing, weather conditions, or local holidays. Rest assured, we will provide you with tracking information so you can stay updated on the progress of your shipment.
Shipping Costs:
Shipping costs are calculated based on your location, selected shipping method, and order weight. The shipping cost will be displayed during the checkout process, allowing you to review it before finalizing your purchase.
Order Tracking:
Once your order is shipped, we will provide you with a tracking number via email or through your user account. You can use this tracking number to monitor the status and location of your package.
Customs and Duties:
For international shipments, please note that any customs duties, taxes, or import fees levied by the destination country are the responsibility of the recipient. These charges are not included in the product price or shipping cost and may vary depending on the country’s regulations.
Delivery Concerns:
If you encounter any issues with your delivery or have any questions regarding shipping, please don’t hesitate to contact our customer support team at ohhello@urbaberry.com. We are here to assist you and ensure your order reaches you in perfect condition.
We value your trust in UrbaBerry Apparel and are committed to delivering your fashion finds with care and efficiency. Happy shopping and enjoy your stylish new additions to your wardrobe!
At UrbaBerry Apparel, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward and customer-friendly Returns & Exchanges policy. Please review the following guidelines to initiate a return or exchange:
1. Eligibility for Returns and Exchanges:
a. Returns: You may initiate a return for a refund within 30 days of receiving your order. To be eligible for a return, the item must be unused, unworn, and in its original condition, with all tags and packaging intact.
b. Exchanges: If you received a damaged, defective, or incorrect item, you can request an exchange within 15 days of delivery. We will gladly replace it with the correct product or an equivalent one if the original item is out of stock.
2. How to Initiate a Return or Exchange:
To start the returns or exchanges process, please follow these steps:
a. Contact Customer Support: Reach out to our friendly customer support team at ohhello@urbaberry.com with your order number and details of the item you wish to return or exchange.
b. Return Authorization: After reviewing your request, our team will provide you with a return authorization and further instructions.
3. Return Shipping:
a. Returns: If you are returning an item for a refund, you will be responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
b. Exchanges: In the case of an exchange due to a damaged, defective, or incorrect item, we will provide a prepaid shipping label for the return.
4. Refund and Exchange Process:
a. Returns: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used during the purchase and may take several business days to reflect in your account, depending on your payment provider.
b. Exchanges: After receiving and verifying the returned item for exchange, we will ship the replacement item to you promptly.
5. Non-Returnable Items:
The following items are not eligible for return or exchange:
6. Damaged or Incorrect Items:
If your order arrives damaged, defective, or is incorrect, please contact us immediately. We will arrange for a replacement or a full refund, including shipping costs.
7. Customer Satisfaction:
Your satisfaction is our top priority, and we are committed to resolving any issues promptly and professionally. If you have any questions or concerns regarding returns or exchanges, please don’t hesitate to contact our customer support team.
We thank you for choosing UrbaBerry Apparel and look forward to providing you with a delightful shopping experience!
Welcome to Urbaberry! Here are some frequently asked questions to help you navigate our services and products:
Urbaberry offers a variety of clothing and accessories, including t-shirts, hoodies, backpacks, iPhone cases, and flip-flops.
You can contact us through the contact page on our website or via the email provided.
Our collections include US, UK, SA, and Rainbow, along with styles like floral, classic, and casual.
We accept various payment methods, including credit/debit cards and online payment services.
Yes, we ship to multiple countries. Check our shipping policy for more details.
You will receive a tracking number via email once your order is shipped.
We allow returns within a specified period if the items are in their original condition. Refer to our return policy page for details.
